This incident has been resolved. We apologize for any inconvenience.
Posted Jul 07, 2025 - 15:02 PDT
Monitoring
We’ve implemented a fix to address the photo processing delays and are seeing improvements. Processing is still catching up and may take a bit longer to fully return to normal. Thank you for your patience in the meantime.
Posted Jul 07, 2025 - 14:32 PDT
Update
We have resolved the underlying issue and we are working on improving processing times for the remaining photos. Thank you for your patience in the meantime.
Posted Jul 07, 2025 - 13:59 PDT
Identified
We have identified the issue and are working with our partners to restore service as quickly as possible.
Posted Jul 07, 2025 - 12:37 PDT
Investigating
We are currently experiencing higher than normal upload volumes. Images may be displayed in Processing status for longer than usual. You do not need to upload your photos again.