Resolved -
This incident has been resolved. We apologize for any inconvenience.
Jul 7, 15:02 PDT
Monitoring -
We’ve implemented a fix to address the photo processing delays and are seeing improvements. Processing is still catching up and may take a bit longer to fully return to normal. Thank you for your patience in the meantime.
Jul 7, 14:32 PDT
Update -
We have resolved the underlying issue and we are working on improving processing times for the remaining photos. Thank you for your patience in the meantime.
Jul 7, 13:59 PDT
Identified -
We have identified the issue and are working with our partners to restore service as quickly as possible.
Jul 7, 12:37 PDT
Investigating -
We are currently experiencing higher than normal upload volumes. Images may be displayed in Processing status for longer than usual. You do not need to upload your photos again.
Jul 7, 11:58 PDT